Shipping & Returns

Questions about an order? Email contact@deejaystaycool.com with your order number and we’ll help.

Shipping

Orders ship within 3–5 business days of payment. Orders paid by bank transfer ship after the payment clears.
We ship to the United States only.
Shipping cost is shown at checkout before you pay.
You’ll get an email with tracking once your order ships.

You can return or exchange apparel and accessories within 30 days of delivery.
Items must be unworn, unwashed and with tags attached.
To start a return, email us your order number, the item and whether you want a refund or a different size. We’ll reply with where to send it.
You pay return shipping, unless the item arrived damaged or we sent the wrong item.
Refunds go back to your original payment method within 5–10 business days after we receive the item.

If something arrives damaged or isn’t what you ordered, email us within 7 days of delivery with a photo and we’ll make it right at no cost to you.

Event tickets are non-refundable unless the event is cancelled. If we cancel an event, you’ll get a full refund.

Deposits, cancellations and rescheduling for DJ bookings are covered by the agreement you sign when you book.